Tracking order

Thank you for shopping with AlpacaSmile! We are committed to keeping you informed about the status of your order every step of the way.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the email address used during checkout. This email contains your unique tracking number and essential carrier information.

Locate Your Tracking Information: Find the shipping confirmation email from [email protected]. Your tracking number and carrier name will be clearly stated.
Use Our Recommended Tracker: For the most comprehensive and reliable tracking across numerous carriers worldwide, we recommend using the service below.
Enter Your Details: Copy your tracking number and visit the tracking website. Paste the number into the search field, select the correct carrier if prompted, and click 'Track'.
View Your Parcel's Journey: The tracking page will display the real-time status and location history of your package, from dispatch to delivery.

Recommended Tracking Service

We suggest using 17Track, a globally trusted platform that supports over 1,000 postal and courier services.

How to use 17Track:

Go to https://www.17track.net/en .
Enter your tracking number in the main search bar.
17Track often auto-detects the carrier. If not, you can select it from the dropdown menu.
Click the "Track" button to view detailed, updated logistics information.

Need Further Assistance?

If you encounter any issues with your tracking number, if the status does not update for an extended period, or if you have not received your shipping confirmation email, please do not hesitate to contact our customer support team. We are here to help!

Email us at: [email protected]. Please include your order number for faster service.

Please note: There may be a slight delay (usually 24-48 hours) after shipment before the tracking information becomes active in the carrier's system. During peak seasons or due to customs processing, updates may take slightly longer.